Terms and Conditions

Please read the following before agreeing to any support package with Little Acorn Sleep. Thank You.

1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

2. The full fee for Little Acorn Sleep Consultancy services is due on booking your Consultation with Little Acorn Sleep Consultancy.

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

Less than 24 hours’ notice – no amount will be refunded

24-48 hours’ notice – 50% of full amount will be refunded

More than 48 hours’ notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Little Acorn Sleep Consultancy, on a case by case basis, may accept a rescheduled appointment within 2 weeks of the original booking time.

5. Little Acorn Sleep Consultancy reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Little Acorn Sleep Consultancy cancelling, the Client will be offered a full refund or alternative dates if preferred.

6. In respect of each programme (the “Programme”) granted by Little Acorn Sleep Consultancy to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

7. Advice given by Little Acorn Sleep Consultancy is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

8. Little Acorn Sleep Consultancy advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

9. If the Client’s child has an underlying health condition, Little Acorn Sleep Consultancy reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

10. If it’s found to be the Client’s child’s age is under 4 months and this hasn’t been explicitly stated to Little Acorn Sleep Consultancy, the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

11. Little Acorn Sleep Consultancy support hours are Monday to Friday 9am to 7pm.

12. Little Acorn Sleep Consultancy reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client.

13. If your child becomes unwell, Little Acorn Sleep Consultancy will pause support until you are able to continue with the sleep plan.

14. Little Acorn Sleep Consultancy advises you to follow SIDS guidelines in conjunction with working on your child’s sleep. Little Acorn Sleep Consultancy cannot be held responsible for any consequences when not adhering to these rules. (See Lullaby Trust website)

15. Little Acorn Sleep Consultancy reserves the right to change the Terms & Conditions at any time.